Power Virtual Agents

Create the extra help you need to respond to customer and employee queries with Microsoft Power Agents and Sharepointcloud365.

Build sophisticated, AI-powered bots for a range of requests. Ranging from simple answers to common questions to resolving issues requiring complex conversations.

Reduce Costs and Drive Customer Satisfaction with Power Virtual Agents.

Microsoft Virtual Agents empowers the creation of sophisticated chat bots to respond quickly to any client or employee request.This may sound intimidating but its built on Microsofts low-code, drag an drop functionality of the Power Platform. Here are some of it’s benefits.

Great Customer Service at a Cost you Can Afford
Power Virtual Agents reduce costs by providing automated responses to common requests. For example, a chatbot can let users schedule an appointment, update an order, or do other tasks.This frees up the resource of vital human agents to handle higher-value concerns, such as those that can’t or shouldn’t be automated.

Improve Both Employee and Customer Satisfaction
Power Virtual Agents can improve customer satisfaction by letting your customers resolve their own issues, no matter what time they arise. Done well, virtual agents can deal with repetitive issues that your employees are frustrated with dealing with day in and day out, allowing them to utilise their problem solving skills and ultimately find greater job satisfaction.

Anyone can Create Chatbots, Anyone can Edit Chatbots

Power Virtual Agents provides graphical tools for creating chatbots. These tools are designed for anyone, not just pro developers, so even business users can create chatbots quickly and easily without writing code.

Anyone can update chatbots. Rather than waiting for IT, chatbot authors can make changes as required. This helps chatbots stay up to date, since the people who know what should be changed can immediately make those updates.

Create the Extra Resource you Need

With Power Virtual Agents you can:

Build bots quickly and easily

Design, test, refine and publish powerful bots faster than ever using automation, AI, and the industries most collaborative, low-code graphical interface— all with low to no training required. Though free training is available with Microsoft Learn.

Improve your Virtual Agents over time

Automatically track customer service KPIs and identify future bot topics, plus let self-learning AI with natural language processing continuously improve your bots with minimal pressure on your people to take action.

Scale securely with centralised management

Deploy bots securely using Microsoft’s central administration, with built-in security roles, and simple management across environments that ensure compliance and enablgovernance.

Deploy across channels and languages

Engage with customers and employees in a wide range of languages across multiple touchpoints including on your websites, mobile apps, Facebook, Microsoft Teams, or any channel supported by the Azure Bot Framework.

Getting Started with Power Virtual Agents.

We all want to respond to customer and employee needs more effectively, rapidly, and at scale. Power Virtual Agents and Sharepointcloud365 provide a quick, low-investment, no-code way to do that. Empowering your people—those who know the content and answers in your organisation the best— with the means to maintain their own virtual agents.

You can quickly create your first chatbot utilising Microsofts Free Trial of Virtual Agents, but if you are looking to deploy virtual agents at more than one touch point, we really do recommend working with a team of professionals.

Our experts work to understand your business, and create the documentation and infrastructure you need to unlock the full potential of Power Virtual Agents. Going beyond a simple chatbot to answer FAQ’s we can utilise the platform to build Digital Assistants for your teams to help with onboarding, task management, holiday requests, approvals and so much more.

With the right partner the possible uses are endless, and we believe we are the right partner.

Unlock the Potential of Power Virtual Agents with our Experts

If you want to empower your people to create solutions to their own problems, then Sharepointcloud365 experts can help.

Our knowledge of the Microsoft Power Platform and its key components means we can provide a full range of tailored services based on your needs. Our Microsoft Certified Consultants will provide support and training to guide your teams through the implementation and utilisation of the Platform.

Whether your goal is saving time by answering frequently asked questions, creating a culture of independence and self-servicing or streamlining previously tedious tasks for your customers, we can help. We provide consultancy, support, and more, priding ourselves on customer experience and are only ever a call away should you need future guidance or training.

To learn about additional benefits or receive a free demo, please contact our team today. We look forward to empowering your business to reach its full potential.