Microsoft Dynamics 365.

Microsoft Dynamics 365 is the next generation of intelligent business applications that, in a world of rapid innovation and change, keeps you one step ahead. Use it to gain real time insight to shape your business strategy, drive sales, deliver a more meaningful customer experience, and collaborate more effectively with your team.

Drive business growth with Dynamics 365.

Microsoft Dynamics 365 is a suite of cloud-based applications for business composed of customer relationship management (CRM) tools and enterprise resource planning (ERP) modules, that provide intelligent data and better reporting. These capabilities are combined into applications that work seamlessly across customer service, sales, marketing, financials, and other departments, allowing you to optimise customer engagement and operations, and empower employees.

What’s more, each solution integrates with other available modules, allowing you to construct a personalised platform in line with your needs. All applications are fully configurable, and Dynamics 365 is fully embedded across the Microsoft suite including Teams and SharePoint, helping your team achieve more and giving you an advantage in the competitive business landscape.

What are the key features and services of Dynamics 365?

Dynamics 365 uses its CRM and ERP capabilities to give you greater control over your business. Depending on the level of your Microsoft subscription, there are many useful tools to choose from, including:

Dynamics Sales

Dynamics 365 Sales is designed to aid your business’ sales team. It supports sellers making the most out of the digital marketplace by providing intelligent insight and customer behaviour analyses. Dynamics 365 Sales is embedded with streamlined processes that improve seller productivity by allowing Sales to gain an enhanced view of their audience’s transactions and market opportunities via reporting and lead tracking.

You can create solutions personalised and scaled to your business’ needs, and fully automate time-consuming workflows. This makes your Sales team more effective and successful as they benefit from having more time to focus on other tasks.

Dynamics Marketing

Dynamics 365 Marketing is Microsoft’s solution to Marketing, keeping your business ahead of competitors with the most intelligent and up to date audience insights. The marketing tool empowers you to maximise marketing outputs by creating personalised customer journeys from data-led insights, increasing the quality of leads, analysing campaign results, and much more.

Furthermore, powerful built-in automation tools and artificial intelligence allow you to craft a user-friendly interface that also works in tandem with Dynamics 365 Sales. This powerful management capability brings the right customers to your business and empowers audience trust and loyalty.

Dynamics Customer Service

Dynamics 365 Customer Service acts as a call centre and case management solution. For businesses, especially those in e-commerce sectors, this intuitive CRM tool provides unparalleled function for customer engagement and service functions with intelligent routing and workflows.

Enjoy powerful knowledge base portals and virtual agents that provide high-quality customer service with a variety of invaluable capabilities e.g., customer issue tracking, knowledge base information sharing, service scheduling, conversation management, and much more.

Dynamics Project Operations

Dynamics 365 Project Operations is Microsoft’s suite of cloud business apps that streamline business performance with proper analytics. This allows you to optimise business operations by providing support for everything in each project from planning to payments. It connects sales, resourcing, finance, and project management teams, all within a single application.

Benefit from automated functionality including progress tracking, budgeting, and forecasting, to ensure your projects run as efficiently as possible, without any organisational hassle.

Why does your business need Dynamics 365?

Simply put, the diverse range of Dynamics applications makes it an unmissable choice for any business. The intelligent software suite unifies people, processes, and data, across your business, bringing all together to capture new opportunities and tailor your engagement with customers. By increasing customer loyalty, you optimise your chances of these relationships becoming revenue.

Whether it’s for business intelligence, account management, service improvements, or anything else, Dynamics 365 forms a huge part of your overall business strategy. At ThinkShare, our experts understand Microsoft Dynamics 365 inside and out, and can tailor a platform for your business that can:

Empower Employees: giving your staff data-driven insight and user-friendly tools that empower their best work.
Optimise Processes: using predictive guidance to anticipate upcoming business developments.
Engage Customers: create a tailor-made, personalised experience for customers that inspires loyalty and trust.
Transform Products: using automation and artificial intelligence to innovate new business models, making your business more productive.

Unlock the Power of Dynamics 365 with our experts

Want to start enhancing your business with Dynamics 365? ThinkShare’s experts know this platform inside and out and can provide a full range of tailored services based on your needs. Our Microsoft certified Dynamics 365 consultants will provide support and guidance through every stage of this process.

Whether it be to transform your Marketing, Customer Service, or Sales, we can provide consultancy, support, and migration services. We pride ourselves customer experience and are only ever a call away should you need future guidance or training.

To learn about additional benefits or receive a free demo, please contact our team today. We look forward to empowering your business to reach its full potential.