Microsoft Dynamics 365 – Marketing

Forge deaper understandings with your customers, facilitated by Dynamics 365 Marketing.

Use it to gain real time insight to shape your business strategy, drive sales, deliver a more meaningful customer experience, and collaborate more effectively with your team.

Personalise your communication with Dynamics 365 Marketing.

Dynamics 365 Marketing is built to make encourage Marketing teams to create personalised and bespoke content to answer your customers needs, when they need it.

With journeys based off triggers for both demographic or behaviour you can provide relevant content to your customers as they progress closer to buying with you.

And for those leads that are early in the stage, you can create nurture journeys so you remain close to them so that when they are ready, you are at the forefront of their mind.

What are the key features and services of Dynamics 365?

Dynamics 365 uses its CRM and ERP capabilities to give you greater control over your business communications. Depending on the level of your Microsoft subscription, there are many useful tools to choose from, including:

Engage Customers in Real Time

Automate self-service with virtual agents and rich knowledge base portals. Utilise AI-powered virtual agents to quickly resolve issues thus freeing up your staff to solve more complex issues.

You can also create a Knowledge Hub to encourage your users to find the solution to their problem quickly and simply.

By creating an environment where it is easy to gain solutions, you will encourage loyalty and happy customers.

Encourage Loyalty

Utilise your knowledge base to help your agents find answers to similar problems sooner. AI-powered context cue provide knowledge articles to help quickly resolve customer issues.

Using one dashboard, agents can keep on top of multiple cases with ease. This allows them to multi-task without losing track of each case.

Create a swarm to solve a complex problem. Using Microsoft Teams, you can encourage cross-team collaboration to resolve a single issue.

Sales Accelerator

Utilise AI with Microsoft Dynamics to deliver personalised communications and delight customers. Make use of Dynamics content to present personalised messages to customers based on their data.

AI will also suggest content you could include in your messaging in order to maximise engagement. This could include images, offers or dynamic text copy relative to the customers’ stage.

You can also review marketing effectiveness with analytics and dashboards built with Microsoft Power Bi. Utilise real-time data to set and monitor KPIs, business goals, journey performance and content effectiveness.

Unified Adaptable Platform

Dynamics Marketing is connected to other Microsoft products in the suite such as Teams, Power Automate and Power Bi. Therefore you can utilise the suite of Microsoft products to create a powerful and connected platform to answer the needs of your business and customers.

Utilise Teams to collaborate on a particular customer, organising communications, journeys and feedback.

Create flows with Power Automate to automate processes, business systems and further customise journeys

Why does your business need Dynamics 365?

Simply put, the diverse range of Dynamics applications makes it an unmissable choice for any business. The intelligent software suite unifies people, processes, and data, across your business, bringing all together to capture new opportunities and tailor your engagement with customers. By increasing customer loyalty, you optimise your chances of these relationships becoming revenue.

Whether it’s for business intelligence, account management, service improvements, or anything else, Dynamics 365 forms a huge part of your overall business strategy. At Sharepointcloud365, our experts understand Microsoft Dynamics 365 inside and out, and can tailor a platform for your business that can:

Empower Employees: giving your staff data-driven insight and user-friendly tools that empower their best work.
Optimise Processes: using predictive guidance to anticipate upcoming business developments.
Engage Customers: create a tailor-made, personalised experience for customers that inspires loyalty and trust.
Transform Products: using automation and artificial intelligence to innovate new business models, making your business more productive.

Unlock the Power of Dynamics 365 with our experts

Want to start enhancing your business with Dynamics 365? Sharepointcloud365 experts know this platform inside and out and can provide a full range of tailored services based on your needs. Our Microsoft certified Dynamics 365 consultants will provide support and guidance through every stage of this process.

Whether it be to transform your Marketing, Customer Service, or Sales, we can provide consultancy, support, and migration services. We pride ourselves customer experience and are only ever a call away should you need future guidance or training.

To learn about additional benefits or receive a free demo, please contact our team today. We look forward to empowering your business to reach its full potential.